Refund policy

At TheCorpBox, we want every business that orders with us to feel confident in their purchase. Because most of our products are custom-branded or made to order specifically for your business, our return policy works a little differently than a typical retail store here's exactly what you can expect.

Custom & Branded Products

Most items sold by TheCorpBox are personalized with your logo, name, or custom design. Because these products are created specifically for you and cannot be resold, we are unable to accept returns or exchanges on custom-branded items once production has started, except in the cases listed below.

When We Will Always Make It Right

We stand behind the quality of everything we ship. You're entitled to a free reprint, replacement, or full refund if:

  • Your item arrives damaged or defective
  • Your item has a printing or production error (wrong logo, wrong colors, misspelled text if it's our mistake, we fix it)
  • You received the wrong product entirely
  • Your order never arrives and tracking confirms it was lost in transit

If any of the above happens, contact us within 7 days of delivery with photos of the item and your order number, and we'll send a replacement or issue a full refund your choice.

Non-Custom / Stock Items

If you've ordered an unbranded stock item, you may request a return within 14 days of delivery, provided the item is unused and in its original packaging. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.

Bulk & Corporate Orders

For bulk corporate orders, we strongly recommend reviewing a digital proof before production begins. Once you approve the proof, we move into production, and changes can no longer be made. This step protects both your business and ours, and it's why our error rate is so low.

How to Start a Return or Replacement Request

  1. Email us at @TheCorpBox.com with your order number
  2. Include clear photos if the issue is related to damage, defects, or a printing error
  3. Our team will respond within 1–2 business days with next steps

Refund Timing

Approved refunds are issued to your original payment method within 5–7 business days. Replacement orders are sent into production immediately and follow our standard production and shipping timelines.

Questions?

We know ordering branded merchandise for your business is an investment, and we don't take that lightly. If anything about your order doesn't feel right, reach out we'd rather solve it than lose your trust.